One of the great things about designing a kitchen today is...
Our Customer Service
Information & Communication â€“ the keys to successful renovations.
Renovations can be stressful, but the clever team at Nouvelle has come up with an innovative way to ensure clients are kept informed and become part of the process, every step of the way
Many customers report that one of the scariest parts of renovating is feeling as though you donâ€™t know what is happening. We know our customers prefer to work in partnership with our design and project management team so weâ€™ve taken the important step to introduce a new Customer Service Desk to our Customer Service Plan.
Our Customer Service Desk was designed to ensure maximum communication and involvement of customers across every stage, of every job. Rather than relying on phone messages, or messages relayed through tradespeople, this innovative electronic system logs every query, every resolution, every alteration, every request and every decision.